Your privacy, protected.

This Privacy Policy explains how CARE Mental Health Services (“CARE,” “we,” “us”), a NBJPN Holdings LLC company, collects, uses and protects information you provide through this website.

Information that becomes part of your health record when you receive services from us is protected health information (PHI) and is governed by our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA). Where this policy and that Notice differ regarding PHI, the Notice controls.

Information you give us

When you use our contact form, we collect your name, email address, phone number (optional) and the message you write, along with a record of your consent and the time you submitted it.

Information collected automatically

Like most websites, our hosting servers automatically receive basic technical information such as IP address, browser type, device type, pages requested and the date and time of the request. This is used to operate, secure and troubleshoot the site.

Cookies

This website uses only cookies and similar technologies that are strictly necessary for it to function. We do not use advertising cookies, and we do not sell or share information for targeted advertising. Details and controls are in our Cookie Policy.

Our contact form is meant for scheduling and general inquiries. Please do not include detailed medical history, diagnoses or other sensitive health information in the form or by email. A member of our team will follow up so that you can share those details through an appropriate, secure channel.

• To respond to your inquiry and schedule a consultation.
• To operate, maintain, secure and improve this website.
• To comply with legal obligations and protect the rights and safety of our clients, staff and others.

We do not sell your personal information. We share it only:

• With service providers (such as website hosting and database providers) who process it on our behalf and are bound to protect it.
• Within our team and, where needed to respond to you, with affiliated NBJPN Holdings LLC companies.
• When required by law, court order or to protect someone’s health or safety.
• In connection with a merger, sale or reorganization, subject to this policy.

We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections, to protect information submitted through this site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep contact form submissions only as long as needed to respond to you and to meet our legal and business obligations, then delete or de-identify them.

You may ask us to access, correct or delete personal information you submitted through this website, or to stop contacting you, by emailing [email protected] or calling +1 (804) 203-4161. Depending on where you live, including under the Virginia Consumer Data Protection Act where it applies, you may have additional rights, including the right to appeal a decision about your request. We will not discriminate against you for exercising your rights.

Visitors in the European Economic Area, United Kingdom or Switzerland should also see our GDPR Privacy Notice.

Rights regarding your health records are described in our Notice of Privacy Practices.

This website is not directed to children under 13, and we do not knowingly collect personal information from them online. Parents or guardians seeking services for a minor should contact us directly. If you believe a child has submitted information to us, please contact us and we will delete it.

Our site may link to outside resources, such as the 988 Suicide & Crisis Lifeline. We are not responsible for the privacy practices of other websites.

We may update this policy from time to time. The “Effective” date above shows when it was last revised. Material changes will be posted on this page.