Care for everyone.

CARE Mental Health Services complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act, and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability or sex (including sex characteristics, sexual orientation, gender identity and sex stereotypes). We do not exclude people or treat them differently because of these characteristics.

We provide, free of charge and in a timely manner:

• Reasonable modifications and auxiliary aids for people with disabilities, such as qualified sign language interpreters and written information in other formats (large print, accessible electronic formats).
• Language assistance services, including qualified interpreters and information written in other languages, for people whose primary language is not English.

To request these services, call +1 (804) 203-4161 or email [email protected].

If you believe we have failed to provide these services or discriminated in another way, you can file a grievance in person, by mail, by phone or by email with our Civil Rights Coordinator: CARE Mental Health Services, 348 S. Crater Rd, Suite B, Petersburg, VA 23803 · +1 (804) 203-4161 · [email protected]. If you need help filing a grievance, our Coordinator is available to help.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically at ocrportal.hhs.gov, or by mail or phone: 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201 · 1-800-368-1019, 1-800-537-7697 (TDD). Complaint forms are available at hhs.gov/ocr/complaints.

ATTENTION: If you speak a language other than English, free language assistance services are available to you. Call +1 (804) 203-4161.

• EspañolATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al +1 (804) 203-4161.
• Tiếng ViệtCHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số +1 (804) 203-4161.
• 中文注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 +1 (804) 203-4161。
• 한국어주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. +1 (804) 203-4161 번으로 전화해 주십시오.
• TagalogPAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa +1 (804) 203-4161.
• FrançaisATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le +1 (804) 203-4161.
• العربيةملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم +1 (804) 203-4161.