Your right to a Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
How this applies to counseling
For ongoing counseling, your estimate will reflect the expected number and type of sessions based on your care plan. If your plan changes, we will provide an updated estimate. A Good Faith Estimate is not a contract and does not require you to receive the services listed.
Request an estimate
To request a Good Faith Estimate, call +1 (804) 203-4161, email [email protected], or ask any member of our team when you schedule.
Questions about this document
CARE Mental Health Services
348 S. Crater Rd, Suite B, Petersburg, VA 23803
+1 (804) 203-4161 · [email protected]
In a mental health crisis, call or text 988. In an emergency, call 911.