Your data, your rights.

CARE Mental Health Services is based in Petersburg, Virginia, United States, and provides services primarily in the U.S. This notice supplements our Privacy Policy for visitors located in the European Economic Area (EEA), the United Kingdom or Switzerland, under the EU General Data Protection Regulation (GDPR), the UK GDPR and the Swiss Federal Act on Data Protection, where those laws apply.

The controller of personal data collected through this website is CARE Mental Health Services, a NBJPN Holdings LLC company, 348 S. Crater Rd, Suite B, Petersburg, VA 23803, USA. Contact for privacy matters: [email protected] or +1 (804) 203-4161.

• Contact data: name, email address, phone number (optional) and the content of your message.
• Consent records: confirmation that you accepted our Privacy Policy and Terms, with a timestamp, and your cookie choices.
• Technical data: IP address, browser and device type, and pages requested, received by our hosting servers.

• Responding to your inquiry and arranging a consultation: steps taken at your request before entering a contract (Art. 6(1)(b)) and our legitimate interest in answering messages (Art. 6(1)(f)).
• Operating and securing the website: legitimate interests (Art. 6(1)(f)).
• Optional cookies, if ever enabled: your consent (Art. 6(1)(a)), which you can withdraw at any time.
• Legal compliance and record keeping: legal obligation (Art. 6(1)(c)).

Health data is a special category of personal data under Article 9. We ask that you do not send health details through the website. If you choose to include them, we process them only to respond to you, on the basis of your explicit consent (Art. 9(2)(a)), and you may withdraw that consent at any time. Health information shared during care is handled under our Notice of Privacy Practices.

Our website and the data you submit are hosted in the United States. When personal data is transferred from the EEA, UK or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses (and the UK Addendum) with our service providers, or on the transfer being necessary to respond to a request you made. You may contact us for more information about these safeguards.

Contact form submissions are kept only as long as needed to respond and to meet legal and business obligations, and then deleted or anonymized. Your cookie choice is stored for 12 months, after which we ask again.

Subject to the conditions of applicable law, you have the right to:

• Access the personal data we hold about you and receive a copy.
• Rectify inaccurate or incomplete data.
• Erasure (“the right to be forgotten”).
• Restrict or object to processing, including processing based on legitimate interests.
• Data portability, in a structured, machine-readable format.
• Withdraw consent at any time, without affecting earlier lawful processing.
• Lodge a complaint with your local data protection supervisory authority (in the UK, the Information Commissioner’s Office).

To exercise a right, email [email protected]. We will respond within one month and may need to verify your identity first.

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

Non-essential cookies are never set without your prior opt-in consent. See our Cookie Policy for details and to change your choices.